Shipping Policy

SHIPPING AND DELIVERY

All the orders will be shipped within 1-3 business days after placing. (Monday - Friday). Your order tracking details will be shared with the registered email. Once the order is shipped, allow at least 2-6 days for delivery. The delivery time may vary depending on the area pin-code and regions.

UNDELIVERED ITEMS

In the event that your order is not delivered, either due to incorrect information or missed deliveries, it will be returned to us at our shipping facility. You will be contacted once we receive the undelivered product. In case of pre-paid orders, your package will be either re-shipped or you will be granted store credits. Store credit comes with a validity of 30 days.

PRE-PAID POLICY

Items that are marked as pre-order are expected to ship upon arrival at our facility. All customers are charged at checkout for pre-order items to the payment method provided. Once your order has been placed, we are unable to cancel or modify it. Should you have any questions, please contact our team at support@urbngenz.com.

SHIPPING METHODS

For orders within India, URBNGENZ offers complimentary 3-5 day standard shipping.

CUSTOMER SERVICE HOURS

Monday – Saturday | 10:00 AM – 6:00 PM IST

Please note that URBNGENZ observes the following holidays:

  • Diwali
  • New Year’s Day
  • Independence Day
  • Republic Day
  • Christmas
  • Holi
  • 2nd October

LOST PACKAGES COURIER

Please note that once proof of delivery is attached to a tracking number, URBNGENZ is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier.

If you have any additional questions or require further assistance, please contact us at support@urbngenz.com.

SALES CLEARANCE ITEMS

During any sale/promotion period, all sales are final. URBNGENZ reserves the right to extend, modify, or discontinue markdowns at any time without notice. No adjustments will be made for your purchases if URBNGENZ lowers the price of an item you have already purchased.